Frequently Asked Questions (FAQ)

 

Accounting


  • Q: How do I access my invoice?
  • A: To view/print invoices in MyQuorum, click the menu in the top left corner and select Invoicing -> Invoice -> Invoice Documents and fill in the appropriate Accounting Month.
    To be set up to receive invoices via e-mail after the month has been finalized, please e-mail a request to Trang.Nguyen@mwpipe.com or Kevin.Wood@mwpipe.com

  • Q: What payment methods are accepted?
  • A: The bank information for ACH and Wire payments are included on the bottom page of the Statement of Account and Remittance Advice included with your monthly invoice.
    Checks should be sent to:
        Attn: MRP
        P.O. Box 27031
        Richmond, VA 23261

  • Q: Who do I call with questions regarding my invoice?
  • A: MWP - Trang Nguyen 801-324-2419
    MWOP – Kevin Wood 801-324-5108
    WRH – Robert Auma 801-324-5966

  • Q: How are Cash In Cash Out (CICO) charges/credits calculated?
  • A: For questions regarding the calculation of the volume cashed out, please contact:
    James Bonnett – 385-390-3031
    Annette Bennion – 385-390-3095
    The cashout price is based on the first-of-the-month index for Northwest Pipeline for the first of the month following final determination of the cashout volume (example: a cashout in March would be subject to April's price)
    *OBA cashouts may be different per the individual agreement.

  • Q: Why do I have a credit on my invoice?
  • A: A credit on the Statement of Account in the Amount Due field indicates an overpayment of a prior month's invoice.
    "Current Month CICO SHARING" credits are excess cashout revenues credited in proportion to the revenue contributed for the month in which the imbalance occurred. CICO Sharing is credited in March and September.
    "Current Month REVENUE SHARING" credits are for Unauthorized Overrun and Interruptible revenues received in excess of the amount allowed. Credits are calculated pro-rata based on the revenue contributed. Interruptible Revenue sharing is credited in February and Unauthorized Overrun sharing is credited in March.

MountainWest Pipeline Contact List


Scheduling:

Name Phone Number IceChat Email
Chad Campbell 385-390-3066 Ccampbell Chad.Campbell@mwpipe.com
Annette Bennion 385-390-3095 Athacker1 Annette.Bennion@mwpipe.com
James Bonnett 385-390-3031 Jbonnett James.Bonnett@mwpipe.com
Colton Giles 385-390-3080 Cgiles Colton.Giles@mwpipe.com
Heather Walter 385-390-3073 Hwalter Heather.Walter@mwpipe.com
Chris Madsen 385-390-3056 ChMadsen Christopher.Madsen@mwpipe.com
Chardon Waters 385-390-3026 Cwaters Chardon.Waters@mwpipe.com
Isaac Aguayo 385-390-3038 Iaguayo Isaac.Aguayo@mwpipe.com
Brooke Nielsen 385-426-3329 Bnielsen Brooke.Nielsen@mwpipe.com

Contracting:

David Reeder 385-390-3011 Dreeder David.Reeder@mwpipe.com
Abbey Petersen 385-390-3041 ABpetersen Abbey.Petersen@mwpipe.com
Marina Rodriguez 385-390-3047 Marrodriguez Marina.Rodriguez@mwpipe.com

Marketing:

Joseph Hulse 385-426-3430 Jhulse Joseph.Hulse@mwpipe.com
Tom Myrberg 385-426-3383 Tmyberg Tom.Myrberg@mwpipe.com
Sonja Blackham 385-426-3415 SBlackham Sonja.Blackham@mwpipe.com
Justin Rutherford 385-426-3438 JuRutherford Justin.Rutherford@mwpipe.com

Business Development:

Michael Molenaar 385-426-3445 Mmolenaar Mike.Molenaar@mwpipe.com
Jack Czapiga 385-390-3092 Jczapiga Jack.Czapiga@mwpipe.com

Contracting


  • Q: Where can I find information on available capacity on MWP and MWOP?
  • A: This data can be found at: https://www.mwpipe.com/ under Informational Postings – Unsubscribed Capacity. You will need to select the pipeline website for either MountainWest Pipeline, or MountainWest Overthrust Pipeline. The information for all Unsubscribed Capacity is updated on the fourth to last business day of each month.
    • Unsubscribed Capacity Map Point Listing is a report that displays information for available capacity for specific receipt and delivery points. Make sure to select the receipt and delivery points from the drop-down box, then click submit report. This report will itemize the available capacity for the calendar period.
    • Another option is the Map of Available Capacity. This diagrammatic map outlines the available capacity on the pipeline, as well as the direction of flow.

  • Q: How do I add a report to my "Favorites"?
  • A: In MyQuourm, click on the "Add favorites" (Heart with + Icon). This will save the desired report to the right side of your screen for further use and can also be renamed for convenience.

  • Q: What do I do if I cannot log into MyQuorum?
  • A: If either of the following error message are received when trying to log into MyQuorum, please follow the instructions for each as indicated below:

    1. 1) "Unable to verify the specific user. Possible causes include: The user does not exist. The password entered is not valid for the user. The user is not authorized to access the current module."

      Users who receive this error message may need to update their password. Unfortunately, password management is not yet available in MyQuorum. Please enter your credentials and attempt to log on to Questline (https://questline.questar.com/vpn/index.html). If your password has expired and needs to be updated, you will receive a message asking you to do so. Once you have updated your password in Questline, the new password will be accepted in MyQuorum. If you do not receive a message asking you to update your password through Questline, please contact the Contracting department for support at 801.324.5200 #2.
    2. 2) "User account has been locked. Please contact account administrator/support."

      Please contact the Contracting department for support at 801.324.5200 #2.
      *Note that user accounts will lock after 10 failed password attempts*

  • Q: How do I execute a report?
  • A: In MyQuorum go to Reports – Reports. You can search for the name or number of your report in the search bar on the left-hand side of the page. If you are unsure of the report name, you can select a category in the bottom right-hand corner. By clicking on the "Launch Report" icon, changeable parameters will appear. Once all parameters are updated, click on "Execute" in the bottom right-hand corner, and the report will generate.

  • Q: How do I submit a prearranged bid?
    1. 1) In MyQuorum, click on the dashboard menu icon on the top left-hand corner.
    2. 2) Go to "Capacity Release" and then click on "Bids" which will expand, then click on "Bids" again.
    3. 3) Check to make sure that the TSP is correct.
    4. 4) Choose the "Find and submit a prearranged Bid" radio button.
    5. 5) Click on the far left of the offer number that you want to bid on.
    6. 6) Click next, if it is not showing in the right-hand corner, scroll down to locate it.
    7. 7) This will take you to the "Summary" page. Review the bid details. If there are additional terms that need to be reviewed, go back to the "Additional Term" Section and check the acknowledgement.
    8. 8) Click "Validate" to check your entries for problems and correct if any exist. If the details are not what expected, please contact the releaser to get that fixed.
    9. 9) Click Submit when the bid information has been verified. Submit runs the validation process by default.
    10. 10) Your bid has been submitted. You'll see that the Post Date / Post Time is now shown in the Summary section.

*NOTE: For more details use the help at the bottom of the MyQuorum screen.


Cuts and Allocations


  • Q: What points were constrained during the cycle in question?
  • A: After the allocation process is completed for each cycle, scheduling will update the website to reflect which locations/segments have been allocated. This can be found at: https://www.mwpipe.com/ under Customer Activities – Customer Support. Scroll down, and on the right-hand side of the screen you will find "Constraint Points", from there click on the pipeline in question to see up to date allocations.

  • Q: What does this cut code/reason reduction code mean?
  • A: Please see scroll to the next page to see a detailed list of Reason Reduction codes and their reasons for use.

  • Q: How do I get set up for Cut Notify Reports?
  • A: Please call the scheduling hotline to be set up for these reports. Multiple people from the same company can be set up to receive the report, however you will need your own credentials to be set up individually.

  • Q: How can I tell where a cut was made?
  • A: The best way to verify where a cut originated is in Nom Maintenance. In the path, select the nom in question. Either the Upstream or Downstream side will have CPR (Confirming Party Reduction) as the reason reduction code, along with EDI browser or the User ID of the person who made the cut. This is the location where the cut originated from, and the other side will have a PBL (Path Balancing) as the reason reduction code to balance out the nomination.

    If both sides have PBL as their reason reduction codes, it may be that the cut originated from a different pipeline which then path balanced to both sides of your nomination.

MWP – Cut Codes

Definition: As defined by NAESB, a Reduction Reason Code identifies the reason that the nominated quantity has been rejected or reduced.

Usage: Reduction Reason Codes are used in MWP's myQuorum system anytime a nominated request for storage or transportation service has been cut. MWP has elected to use a minimal amount of codes for simplicity reasons. The codes are as listed below.

(NAESB) Reduction Reason | Reduction Reason Description
002 INVALID LOCATION Location identifier is not valid.
005 INVALID UPSTREAM IDENTIFIER CODE Upstream identifier code is not valid.
006 INVALID DOWNSTREAM IDENTIFIER CODE Downstream identifier code is not valid.
007 INVALID UPSTREAM CONTRACT IDENTIFIER Upstream contract number is not valid.
008 INVALID DOWNSTREAM CONTRACT IDENTIFIER Downstream contract number is not valid.
009 INVALID SERVICE REQUESTER CONTRACT Service Requester contract is not valid.
012 NO CORRESPONDING NOMINATION
AOK NO REDUCTION MADE No additional reason is required.
BMP QUANTITY REDUCED DUE TO BUMPING
CAP CAPACITY CONSTRAINT Confirming party's capacity constraint.
CPR CONFIRMING PARTY REDUCTION Confirming party's quantity is reduced.
DLI LOCATION NO LONGER VALID – DELIVERY
ECM EXCEEDED CONTRACT MDQ – Exceeded Maximum Daily Quantity on contract.
EPS ELAPSED PRORATED SCHEDULED QTY IN EXCESS OF NOM – Nom reduction is trying to go below elapsed qty (the volume that has already flowed for the day).
FMJ FORCE MAJEURE – Use when a nomination has been cut due to an explosion, fire or lightning strike, etc.
GOS GAS QUALITY SPECIFICATIONS NOT MET – The gas quality is not consistent with posted tariff limits
PBL PATH BALANCING – Path balanced due to an upstream or downstream cut.
PCC PIPELINE CAPACITY CONSTRAINT – Nominated gas exceeds capacity on any segment of pipe. Volume may be reduced due to maintenance.
PLM PIPELINE MAINTENCE – Nomination was reduced due to pipeline maintenance.
PRD CONFIRMNING PARTY REDUCTION AT DELIVERY LOCATION
PRR CONFIRMING PARTY REDUCTION AT RECEIPT LOCATION
REC REC RECONCILIATION – Use when an existing nom is changed due to reconciliations.
RLI LOCATION NO LONGER VALID – RECEIPT
UPR UNDERPERFORMANCE OF CONF PARTY AT REC LOC – Nomination is reduced because Confirming party at Receipt Location is physically unable to flow the Scheduled quantity.

Imbalance


  • Q: What is my current imbalance/Where can I find it?
  • A: For detailed information about your imbalance, there is a report available in MyQuorum under Reports. You can then use the "Search" option on the right-hand side of the screen to search "SERVICE REQUESTER STATEMENT OF GAS ALLOCATION (EXTERNAL)." Another option in MyQuorum is to go to Flowing Gas – Imbalance – Customer Accounts – Authorization to Post Imbalance.

  • Q: How do I enter an imbalance nom?
  • A: If the Pipe owes the Shipper, use MAP 9996 as a receipt. The Transaction type code will be 03 for the current month payback, or code 63 for the prior month payback. This code needs to be on the path level to get credit for payback. Gas has to be burned as a deliver or delieverd to an OBA when using MAP 9996

    If the Shipper owes the Pipe, use MAP 9998 as a delivery. The Transaction type code will be 04 for the current month payback, or code 64 for prior month payback. This code needs to be on the path level to get credit for payback.

    When entering an imbalance nom, the Up and Dn K fields are required fields, but the system is not looking for specific contract information in those fields. You can enter somethings like "IMB" or the MAP number (i.e. 9996 or 9998), just as long as they are filled out.

MyQuorum and PipeViewer


  • Q: Is the Scheduling team able to hold the cycle open for late nominations?
  • A: Unfortuantely, the process to keep cycles open for late nominations, is quite a time-consuming process. We are unable to keep pipes/cycles open, and encourage that all nominations changes/submissions be made prior to the start of the cycle. For detailed information about the cycle timelines, please see "Gas Timeline by TSP" tab located on the main FAQ page.

  • Q: How can I tell what the Operationally Available Capacity (OAC) is for Clay Basin?
  • A: While we do have the Operationally Available Capacity (OAC) for Clay Basin on our EBB, sometimes it can be difficult to interpret. The easiest way to check the OAC for Clay Basin is to run the non-NAESB report called "Web Based Clay Basin Storage Nominations" in MyQuorum.

  • Q: Why can I no longer use the forward and back arrows to navigate through MyQuorum?
  • A: Unfortunately, this navigation is not supported in the new web-based system. However, using the "Tab" button replaces this function and provides a much faster way to navigate through the different rows.
    *NOTE* The Up and Down buttons are still supported in MyQuorum.

  • Q: When I'm in MyQuorum, how can I see more information on my screen?
  • A: The best way to display more rows in the confirmation or nomination screens is to change the zoom percentage on your browser.
    In Google Chrome use the "Hamburger" menu in the top right hand of the screen. We recommend zooming 75%-80% to be able to display the path, upstream and downstream.

  • Q: How do I get to Pipeviewer?
  • A: Pipeviewer is still available! Go to https://www.mwpipe.com/ . On the left-hand side of the screen there is a "PipeViewer Login" link.

  • Q: What web browser should I be using with the new web-based Quorum?
  • A: MyQuourm can be used on any web browser, however it works the best on Microsoft Edge and Google Chrome.

  • Q: How do I grant access to the different pipelines for a new user?
  • A: On https://www.mwpipe.com/ under Customer Activities – Customer Support, on the right-hand side of the page under "User Information" you will find an option for "Access Agreement" or "User Request Change Form".
    The Access agreement is what a company will use for initial set up per pipeline. The User Request Change Form is used to add, change, or delete a user.
    Once you have picked which agreement you will use, click on the pipeline in which access is needed and fill out the request form (Each pipeline requires a signed agreement). Once completed, it can be faxed to the number on the form or email it to your scheduler and they will forward it to the contracting department.

  • Q: Do you notify customers with any performance issues regarding MyQuorum/PipeViewer?
  • A: Yes. If we are aware of any connection problems/system issues we will send out an EBB notice to our customers. However, we do not always know when the system might be down. If you are experiencing any kind of system issues, please call the hotline at 385-426-3472, and we will work with our IT to fix the issue.

Nom Submission and Maintenance


  • Q: What is the deadline for nom submission/Can the deadline be extended?
  • A: Unfortuantely, the process to keep cycles open for late nominations, is quite a time-consuming process. We are unable to keep pipes/cycles open, and encourage that all nominations changes/submissions be made prior to the start of the cycle. For detailed information about the cycle timelines, please see "Gas Timeline by TSP" tab located on the main FAQ page.

  • Q: How do I remove the sorting feature from the columns of Nom Maintenance, Nom Submission, or Confirmation Response?
  • A: If a column has been sorted it will have a small triangle (ascending sort) or an inverted triangle (descending sort) next to it, or beneath the column title. To remove the sorting feature, click on the column title until the triangle or inverted triangle is no longer visible. *Please note that it is possible to have more than one column sorted at a time. Click on the column title for any remaining sorted columns until the triangles are no longer visible.

  • Q: What do you do if you cannot see your nom from submission in maintenance?
  • A: In nom submission, change any nominations that did not make it to not maintenance by at least 1 DTH. Balance all paths/ups/downs, then submit the nomination. If this does not work, call the scheduling hotline.

  • Q: How far back can you look in nom maintenance?
  • A: Six Months.

  • Q: Does Nom Classification show priority of service for backhaul?
  • A: Yes. All nominations have a nom classification code assigned to the nom path.

  • Q: What is my current imbalance/Where can I find it?
  • A: For detailed information about your imbalance, there is a report available in MyQuorum under Reports. You can then use the "Search" option on the right-hand side of the screen to search "SERVICE REQUESTER STATEMENT OF GAS ALLOCATION (EXTERNAL)." Another option in MyQuorum is to go to Flowing Gas – Imbalance – Customer Accounts – Authorization to Post Imbalance.

  • Q: How can I find/see my priority of service?
  • A: Go to the nom submission screen in MyQuorum and enter in a nom for the desired path. Rather than submitting the nom, hit the "Classification" tab. This will show you the nom classification/priority of service for that specific contract.

  • Q: What does this cut code/reason reduction code mean?
  • A: Please see the Page 2 & 3 in the Cuts and Allocations tab for a MWP Cut Codes cheat sheet.

  • Q: How can I tell where a cut was made?
  • A: The best way to verify where a cut originated is in Nom Maintenance. In the path, select the nom in question. Either the Upstream or Downstream side will have CPR (Confirming Party Reduction) as the reason reduction code, along with EDI browser or the User ID of the person who made the cut. This is the location where the cut originated from, and the other side will have a PBL (Path Balancing) as the reason reduction code to balance out the nomination.
    If both sides have PBL as their reason reduction codes, it may be that the cut originated from a different pipeline which then path balanced to both sides of your nomination.

  • Q: How do I enter an imbalance nom?
  • A: If the Pipe owes the Shipper, use MAP 9996 as a receipt. The Transaction type code will be 03 for the current month payback, or code 63 for the prior month payback. This code needs to be on the path level to get credit for payback. Gas must be burned as a deliver or delivered to an OBA when using MAP 9996
    If the Shipper owes the Pipe, use MAP 9998 as a delivery. The Transaction type code will be 04 for the current month payback, or code 64 for prior month payback. This code needs to be on the path level to get credit for payback.
    When entering an imbalance nom, the Up and Dn K fields are required fields, but the system is not looking for specific contract information in those fields. You can enter somethings like "IMB" or the MAP number (i.e. 9996 or 9998), just as long as they are filled out.

  • Q: How do I do a meter bounce?
  • A: Be sure you are using a MAP point that is approved for meter bounce (ask a scheduling rep if unsure). Transaction Type Code 31 must be used on the Receipt Location Detail if receiving the gas, or on the Delivery Location Detail if delivering the gas. An upstream/downstream contract handshake will need to match along with the transaction type code previously mentioned.

  • Q: What is my Priority of Service if I decide to flex from my P2P?
  • A: In the Nom Submission screen, you can enter hypothetical paths outside the primary point (Be sure NOT to submit or save after entering a "what if" nom), just click on the "Classification" button to view your nom/flexed path. After viewing, make sure to retrieve to return to the original screen without saving or submitting those noms.

  • Q: How do I get an activity code?
  • A: To retrieve an activity code, you will need to be in the Nomination Submission screen. Hit "Save" which is located in the drop down options list shown as a vertical ellipsis (…) to the left of "Retrieve" option. Once saved, you should be able to see your activity code underneath the box where the cycle is shown.

Reports in MyQuorum


  • Q: How can I tell what the Operationally Available Capacity (OAC) is for Clay Basin?
  • A: While we do have the Operationally Available Capacity (OAC) for Clay Basin on our EBB, sometimes it can be difficult to interpret. The easiest way to check the OAC for Clay Basin is to run the non-NAESB report called "Web Based Clay Basin Storage Nominations" in MyQuorum.

  • Q: What is my current imbalance/Where can I find it?
  • A: For detailed information about your imbalance, there is a report available in MyQuorum under Reports. You can then use the "Search" option on the right-hand side of the screen to search "SERVICE REQUESTER STATEMENT OF GAS ALLOCATION (EXTERNAL)."

  • Q: Which report should I run/What does each specific report do?
  • A: A detailed list of reports and their functions can be found in the "Reports" tab.

  • Q: How do I get set up for Cut Notify Reports?
  • A: Please call the scheduling hotline to be set up for these reports. Multiple people from the same company can be set up to receive the report, however you will need your own credentials to be set up individually.

  • Q: How do I execute a report?
  • A: In MyQuorum go to Reports – Reports. You can search for the name or number of your report in the search bar on the left-hand side of the page. If you are unsure of the report name, you can select a category in the bottom right hand corner. By clicking on the "Launch Report" icon, changeable parameters will appear. Once all parameters are updated, click on "Execute" in the bottom right-hand corner, and the report will generate.

MyQuorum REPORT TYPE

MyQuorum REPORT NAME

Nomination Detail

 
CAW NOMINATIONS DAILY NOMINATION
DAILY ACTIVITY GROUPED BY SERVICE REQUESTER (EXTERNAL)
CAW NON_NAESB REPORTS WEB DAILY CONTRACT NOMINATION DETAIL
WEB CONTRACT NOMINATION DETAIL
WEB DAILY CONTRACT NOMINATION SUMMARY
WEB QPC_QGC NOMINATION COMPARE
WEB AGENT UPSTREAM PARTY NOMS

Clay Basin Reports

 
CAW NON_NAESB REPORTS WEB CLAY BASIN INVENTORY SUMMARY
CAW INVENTORY CUMULATIVE STORAGE BALANCES (EXTERNAL)
STORAGE CONTRACT DAILY ACTIVITY (EXTERNAL)
CAW NON_NAESB REPORTS WEB CLAY BASIN STORAGE NOMINATIONS BY CONTRACT
WEB CLAY BASIN STORAGE NOMINATIONS BY CONTRACT
WEB CLAY BASIN STORAGE NOMINATIONS
WEB CLAY BASIN STORAGE NOMINATIONS
CAW NON_NAESB REPORTS WEB CLAY BASIN STORAGE STATEMENT DETAIL
CAW BILLING INVOICE DOCUMENTS ‐ EXTERNAL
In Parameter Line #4 select the Invoice type: Storage
In Parameter Line #s 6‐15 select only line #10
CAW INVENTORY STORAGE CONTRACT DAILY ACTIVITY (EXTERNAL)
CUMULATIVE STORAGE BALANCES (EXTERNAL)

Nom vs. Use

 
CAW NON_NAESB REPORTS WEB LOCATION NOMINATION DETAIL
WEB PIPELINE NOMS VS USE
WEB CONTRACT NOMS VS USE
WEB AGENT QGC IT NOM VS USE
CAW ALLOCATIONS LOCATION M‐T‐D IMBALANCE(EXTERNAL)

Sch. Reduction Reports

 
CAW SCHEDULING SCHEDULED QUANTITY FOR SERVICE REQUESTER (EXTERNAL)
SCHEDULED QUANTITY FOR OPERATOR (EXTERNAL)
SCHEDULED QUANTITY FOR OPERATOR (EXTERNAL)
SCHEDULED QUANTITY FOR SERVICE REQUESTER (EXTERNAL)

MyQuorum REPORT TYPE

MyQuorum REPORT TYPE

Operator Reports

 
CAW ALLOCATIONS OPERATOR STATEMENT (EXTERNAL)


MONTHLY ACTIVITY ‐ UP/DN

Invoice and Balancing Reports

 
CAW BILLING INVOICE DOCUMENTS ‐ (EXTERNAL)
In parameter line #4 select the Invoice type:
Transport, Storage, OBA, etc.
In parameter line #s 6‐15 select specific
Invoice page types to print
CAW INVENTORY CUSTOMER ACCOUNT MONTHLY IMBALANCE (EXTERNAL)
DAILY IMBALANCES ‐ SHOWS DAILY DETAIL (EXTERNAL)  
POSTED IMBALANCES (EXTERNAL)
CAW ALLOCATIONS OPERATOR STATEMENT
SERVICE REQUESTER STATEMENT OF GAS ALLOCATION
ALLOCATED‐TO‐SCHEDULED COMPARISON (EXTERNAL)
MONTHLY ACTIVITY ‐ UP/DN
MONTHLY ACTIVITY ‐ PATH

QGC Reports

 

CAW NON NAESB REPORTS

QGC Daily Allocation
Web End of Month Imbalance
Agent QGC IT Nom vs Use

Customer Activity Tracking Screens

 
Nomination Submission  
Nomination Maintenance  
Daily Allocated Quantity Maintenance  
Customer Accounts Customer Account Maintenance

Customer Account Summary
Imbalance Trading Imbalance Trading Maintenance
Storage Transfers Storage Transfers Maintenance

Priority of Service



Gas Day Timeline by TSP